pantas44 Privacy Policy

1. About This Policy

1.1 This Privacy Policy ("Policy") describes how pantas44 collects, processes, stores, and shares personal data about individuals ("you", "your", "User") who access or use the pantas44 online gaming platform, including the website at pantas44.co and any associated services.

1.2 By registering an account with pantas44 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy should be read alongside the pantas44 Terms & Conditions, which govern the overall relationship between you and pantas44. In the event of any conflict between this Policy and the Terms & Conditions regarding data matters, this Policy shall prevail.

1.4 pantas44 reserves the right to update this Policy at any time. Material changes will be communicated to registered users via the email address on file or via an in-platform notification. Continued use of the platform after a Policy update constitutes acceptance of the revised terms.

2. Personal Data We Collect

2.1 Registration & Account Data

When you create a pantas44 account, we collect the following information:

• Full legal name as it appears on government-issued identification;
• Date of birth (used to verify you are aged 21 or above);
• Email address;
• Mobile telephone number;
• Residential address (including postcode and state);
• Username and encrypted password hash.

2.2 Identity Verification (KYC) Data

In fulfilment of our Know Your Customer obligations under applicable anti-money laundering regulations, we may collect:

• Copies of government-issued photo identification (e.g., MyKad, passport);
• Proof of residential address (e.g., utility bills, bank statements dated within 90 days);
• Selfie or liveness verification images where required;
• Copies of payment method documentation (e.g., screenshot of e-wallet account showing your name).

2.3 Financial Data

pantas44 collects transaction records, including deposit and withdrawal amounts, timestamps, payment methods used (e.g., Touch n Go eWallet, Boost, Maybank, CIMB), and associated transaction reference numbers. We do not store full card numbers or full bank account numbers — payment processing is handled by our regulated third-party payment processors.

2.4 Gaming Activity Data

We maintain records of your betting and gaming activity on the pantas44 platform, including games played, wagers placed, winnings received, bonus usage, and session duration data. This data is used for account management, fraud detection, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data

When you access the pantas44 platform, we automatically collect certain technical information including:

• IP address and approximate geolocation derived from IP;
• Browser type, version, and operating system;
• Device identifiers;
• Pages visited, click paths, and session duration;
• Cookie identifiers and similar tracking technology data.

2.6 Communications Data

If you contact pantas44 customer support via live chat or email, we retain records of those communications, including the content of messages and any attachments shared, for customer service quality and dispute resolution purposes.

3. How We Use Your Personal Data

pantas44 uses the personal data we collect for the following purposes:

• Account creation and management — to set up, verify, and maintain your pantas44 account;
• Identity and age verification — to confirm you meet the minimum age requirement of 21 years and to verify your identity as required by KYC obligations;
• Payment processing — to process deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment methods;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activity;
• Responsible gaming — to monitor gaming behaviour for indicators of problem gambling and to enforce self-exclusion and limit settings applied by the player;
• Customer support — to respond to enquiries, resolve disputes, and provide technical assistance;
• Legal and regulatory compliance — to fulfil obligations under applicable gaming authority regulations, anti-money laundering laws, and tax reporting requirements;
• Platform improvement — to analyse usage patterns and improve the performance, security, and user experience of the pantas44 platform;
• Marketing communications — to send promotional offers, bonuses, and platform updates to players who have opted in to receive such communications.

4. Legal Basis for Processing

pantas44 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations under the pantas44 Terms & Conditions, including account management and payment processing;
• Legal obligation — processing required to comply with applicable laws, including KYC, AML, and gaming authority reporting requirements;
• Legitimate interests — processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights;
• Consent — processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

5.1 pantas44 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only as necessary and only with the following categories of recipients:

• Payment processors — to facilitate deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, 7-Eleven Cliqq, and USDT TRC20;
• Identity verification providers — third-party KYC service providers engaged to verify identity documents and perform liveness checks;
• Fraud prevention and AML screening services — to screen transactions and account activity against sanctions lists and fraud databases;
• Game content providers — limited technical data may be shared with licensed game providers (e.g., session tokens) to facilitate gameplay. These providers do not receive personally identifiable information beyond what is technically necessary;
• Regulatory authorities — we may be required to disclose player data to gaming regulators, financial intelligence units, or law enforcement agencies where required by law or court order;
• IT and hosting providers — third-party infrastructure providers who store and process data on our behalf under strict data processing agreements.

5.2 All third parties who process personal data on behalf of pantas44 are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for their own independent purposes.

6. Data Retention

6.1 pantas44 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Gaming regulatory requirements typically mandate retention of player records for a minimum of five (5) years following account closure.

6.2 Transaction records, bet histories, and KYC documentation may be retained for longer periods where required by anti-money laundering legislation or where a dispute, investigation, or legal proceeding is ongoing.

6.3 Technical and device data collected via cookies and server logs is retained for shorter periods — typically between 30 days and 24 months — depending on the specific purpose of collection.

6.4 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with pantas44's internal data disposal procedures.

7. Cookies & Tracking Technologies

7.1 pantas44 uses cookies, web beacons, pixel tags, and similar technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit pantas44.co.

7.2 We use the following categories of cookies:

• Essential cookies — required for basic platform functionality, including maintaining your login session and enabling secure transactions. These cannot be disabled;
• Performance cookies — collect anonymised data about how users interact with the platform to help us identify and fix technical issues;
• Functionality cookies — remember your preferences such as language settings and game lobby view configuration;
• Analytics cookies — track aggregated usage statistics to help us understand which sections of the platform are most popular and how the user journey can be improved.

7.3 You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the pantas44 platform.

8. Your Data Rights

Subject to applicable legal and regulatory restrictions, you have the following rights in respect of your personal data held by pantas44:

To exercise any of these rights, please contact the pantas44 data protection team via live chat or the email address listed in Section 14. pantas44 will respond to all valid data rights requests within thirty (30) calendar days.

9. Data Security

9.1 pantas44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pantas44 servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for internal administrative access;
• Incident response procedures for detecting and responding to data breaches.

9.2 Despite these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. You acknowledge this inherent risk and are encouraged to use strong, unique passwords for your pantas44 account and to enable two-factor authentication (2FA) where available.

9.3 In the event of a data breach that is likely to result in a high risk to your rights, pantas44 will notify affected users without undue delay in accordance with applicable notification obligations.

10. Children & Minors

10.1 The pantas44 platform is strictly intended for adults aged twenty-one (21) years and above. pantas44 does not knowingly collect personal data from individuals under this age.

10.2 pantas44 employs age verification measures during the registration process to prevent underage access. Any accounts determined to belong to persons under 21 will be immediately suspended, and any associated personal data will be deleted except where retention is required by law.

10.3 If you believe that a minor has registered an account with pantas44, please contact our support team immediately so that appropriate action can be taken.

11. Marketing Communications

11.1 With your consent, pantas44 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new game launches, sports betting offers, and platform news relevant to Malaysian players.

11.2 You may opt out of marketing communications at any time by:

• Updating your communication preferences in the account settings section of the pantas44 platform; or
• Contacting customer support and requesting removal from marketing lists.

11.3 Opting out of marketing communications does not affect the delivery of transactional communications, such as deposit confirmations, withdrawal notifications, account security alerts, or mandatory platform updates.

11.4 pantas44 will never send marketing communications to players who are subject to an active self-exclusion period.

12. Third-Party Links

12.1 The pantas44 platform may contain links to third-party websites or services (for example, responsible gaming resource pages). This Privacy Policy applies only to pantas44 and does not extend to any third-party websites or services. pantas44 is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

13.1 pantas44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this Policy.

13.2 Where changes are material, pantas44 will provide advance notice via the registered email address on your account or via an in-platform notification. Continued use of the pantas44 platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pantas44, please contact our Data Protection team via: